The news was delivered over email. Not face to face, or even by phone. Over email. They may as well have texted.
Starbucks demoted my Gold Card to a Green Badge.
I’d been a Gold Card Member for nearly five years. It saw me through my Master’s thesis, the writing of three manuscripts, and the release of my first book. It was in my wallet when my fiancÃ© (now husband) proposed, and when we asked our limo driver to stop for a venti Pike coffee on the way from the church to the wedding reception hall. (My guests wouldn’t have been surprised if I gripped the Starbucks cardboard cup as I walked down the aisle, rather than a peony bouquet.)
We grind Starbucks beans for home brewing. I suggest Starbucks runs when we’re away, and my web browser suggests Starbucks.com when I type “St”. (Sorry, Stubhub.)
But five years of commitment and devotion means about as much to Starbucks as it does to Timbaland’s wife.
They lowered me to the Green level two months ago, and took the stars I’d earned toward a free beverage or food item with them (I should have signed a prenup). I don’t know how many stars I had; I didn’t get to say goodbye. I submitted a customer service email in which I demanded the return of my stars, but it has so far been unanswered — the silent thieves.
The one thing they didn’t take from my trembling over-caffeinated hands is my physical gold card which, like a nouveau-broke who still wears family furs, I’ve used to disguise this recent demerit in social status. It still swipes. It still sparkles beside my driver’s license. But that just goes to show you: all that glitters is not gold.
Being degraded to the green level means, not only can’t I earn free …read more
Source: On Losing My Starbucks Gold Card